Wednesday, 16 February 2011

Tips for solving problems with access to library material online

Some library users who are trying to access library materials via Library One Search or the Library Catalogue from off-campus may be unable to do so.

We suggest using the latest Firefox browser. Download Firefox here.

Please try the following instructions to fix any access problems. If you continue to experience problems please contact us at for more assistance.

(These instructions are for Internet Explorer 7 but they should be similar for other versions)

  1. Ensure that you only have one Internet Explorer window and one tab open.

  2. Go to Tools, Internet Options, Security tab. Bring the Security level to Medium.

  3. Go to Tools, Internet Options, Privacy tab. Bring the Settings down to Accept all cookies

  4. Go to Tools, Internet Options, Privacy tab. Unclick “Turn on pop-up blocker” to turn it off.

  5. You MUST be away from the error/login page, then clear cache by going to Tools, Delete browsing history, Delete All
If this does not work,

  1. repeat step 5 above and go to Tools, Internet Options, Security tab. Click on Sites button to the right of Trusted Sites.

  2. Add the following two urls: and

  3. Click Add button after each one.

  4. Click Close when finished.

  5. Click OK from Internet Options screen
Note: Lowering your Security to Medium may open up your PC to possible security threats. If you do not want to do this, a less extreme version is as follows:-

  • In Internet Explorer, go to Tools, Internet Options, Security tab. Make sure that in Select a zone... window that Internet is selected.

  • Click Custom Level and scroll down about half way to Display mixed content in the Miscellaneous section. Check if this shows Disable. If so, change it from Disable to Prompt.

  • Click OK, Yes, and OK.

  • The change should take effect immediately.
If you are only having problems with one or two databases, try this.

  • When you click on the database URL, you may get a message similar to the following:-

If you click on 'Continue to this website', you may get a bar in the top of your screen similar to this

You can click on this bar and choose 'Display blocked content'.

To prevent future problems, you can install the certificate in your browser. You do this by clicking on the words 'Certificate Error' in the page header:-

Then click 'View Certificates' from the dropdown box which appears, and choose 'Install Certificate' button. This will start the wizard to import the certificate, and after this you should not get any error message with the database.

How to link to electronic journal articles (held by ECU) directly from Google Scholar search results

Google Scholar is a search engine that indexes the content of scholarly material published on the internet and in electronic books and journals.

Google Scholar has made arrangements with a number of publishers to allow the Google spider robots to index the content of the publisher's books and journals. But not all publishers have agreed to allow Google access to their content — a great deal of scholarly literature is still only available through the various databases and web sites to which the Library subscribes.

When you use Google Scholar on-campus (within ECU's IP range), a link to Find It @ ECU automatically appears against every citation. (If you are off-campus, you need to go into Scholar Preferences to set up the library links - see instructions below).

If we hold the electronic fulltext of the article, the Find It @ ECU link will appear to the right of the citation (For example, the first citation below). If we don't hold fulltext, the Find It @ ECU link is at the bottom of the citation. (For example, the second citation below).

Click on the 'Find It @ ECU' link to locate databases which provide the article in fulltext.

To set up access from off-campus:-
Internet Explorer

  1. Go to Google Scholar and click on Scholar Preferences

  2. Under 'Library Links' section, type 'Edith Cowan University' in the search box and click 'Find Library' button.

  3. Click checkbox in 'Library Links' section for Edith Cowan University Find It @ ECU. (Ignore any entry for Edith Cowan University - FullText@IngentaConnect)

  4. Click 'Save Preferences' button

Mozilla Firefox

  1. In order for the journal article link to appear in Mozilla Firefox, users have to install a browser extension:-Click here to download the extension. If Firefox brings up an installation prompt, click "Install". If it asks you if you want to open or save the file, open the file with Firefox as the application. Alternatively, you can save the file to disk and drag it on to the Firefox window.

  2. Restart the browser, and the extension is installed!

  3. Enter ECU's linking information. The first time you restart the browser after installing the extension, the following configuration window will appear. This needs to be completed as in the screenshot below:

  4. You can choose to display the local library link as text or an image. Select one of these options, and specify either the text to be displayed (example above) or a URL pointing to the desired imageMore information about the extension is available at