Thursday, 8 October 2009

Access to databases and library catalogue authentication temporarily unavailable

We are still having issues with access to several electronic library services, and apologise for the inconvenience caused.

Services affected are:-

(1) Normal access to journal article databases is unavailable off-campus, but is available on-campus.
(2) E-reserve articles are unavailable on-campus and off-campus.
(3) 'My Library Record' within the catalogue is unavailable on-campus and off-campus
(4) Requesting of items within the catalogue is unavailable on-campus and off-campus
(5) All other functions within the catalogue are working as normal.

We have spoken to the supplier this morning, and a Senior Technical Developer is looking at the problem. We will post further information when available.

For loans, or anything else relating to your library record, or print reserve items from the library collection
Please contact Library staff.

Journal articles databases
(1) Come to a campus if possible, as jounral article database access is available there.
(2) If this is not possible, off-campus users should download and install the VPN software from http://it.ecu.edu.au/VPN.asp. It is important that you choose the correct link for your operating system, e.g. XP, Vista, etc. This software allows you to search journal databases and download articles as normal as it makes it appear that you are on campus.
(3) If for any reason this does not work, you should still be able to search databases via MetaQuest, from the library homepage. You can then contact the library staff to obtain the articles you need from your database search.

eReserve
We are happy to provide you with copies of eReserve items you require. Please email library staff for this service.

Please contact us if you have any other queries, and we will try to help.

6 comments:

Anonymous said...

When is the e-reserve available again?

Susan said...

Any update on remote access to library services?

Anonymous said...

It is now Sunday evening and I still cannot access databases. My assignment extension is up on Tuesday - will there be databases up before then?

ECU Libraries said...

This outage is due to a problem with our supplier. We regret the inconveneince caused, and will try to help in any way that we can. Unfortunately at this stage we do not have a time for resolution. However, we have posted some possible workarounds for students to this blog.

Anonymous said...

I would think the problem is from ECU not from the suppliers because several databases are down, like Human Kinetics Journals, SPORTDiscus, SpringerLink and so on.

ECU Libraries said...

The problems are caused by the supplier of the authentication system, which allows off-campus access to databases. Unfortunately this authentication system is also used for the access to 'My Library Record' and also for placing reserves on items and also accessing eReserve.

If you need help with alternative access methods, please contact the library staff.